Payment and Refund Policy

Refund and Return Policy

This Refund and Return Policy outlines the terms and conditions governing refunds and returns for services and products provided by ALIAT. By using our website https://aliatt.com/en/, you agree to this policy.

Policy Scope

This policy applies to all services and products purchased or requested through the ALIAT website, unless otherwise stated explicitly on the relevant service or offer page.

Refund Eligibility

Customers may request a refund in the following cases:

• If the agreed service has not been provided
• If a material error by ALIAT prevented service delivery
• If the order is canceled before service execution begins, subject to service-specific terms

Refund requests will not be accepted in the following cases:

• After the service has started or been partially completed
• If the cancellation is initiated by the customer without fault on ALIAT’s part
• For digital services or products that have been successfully delivered or activated

Return Policy

Where a product or service is eligible for return, the following conditions must be met:

• The return request must be submitted within the specified timeframe, if applicable
• The product or service must remain in its original condition
• ALIAT reserves the right to reject any return request that does not meet these conditions

Refund or Return Request Process

To request a refund or return, customers must contact ALIAT through the website and provide the reason for the request along with any supporting information if required.

Refund Processing Time

Once a refund request is approved, the refund will be issued using the original payment method. Processing times may vary depending on the payment provider, and ALIAT is not responsible for delays caused by banks or financial institutions.

Fees and Deductions

Administrative or transaction fees may be deducted from the refunded amount, where applicable. Customers will be informed of any such deductions prior to refund processing.

Policy Changes

ALIAT reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

Contact Us

For any questions regarding this Refund and Return Policy, please contact ALIAT through our website: https://aliatt.com/en/